At Carewell Health Group, your privacy and personal health information are very important to us. We follow the Personal Health Information Protection Act (PHIPA) and PIPEDA to ensure your data is handled safely and responsibly.

What we collect

We collect personal and health information such as:

• Name and contact details (email, phone, address)
• Medical history and treatment records
• Insurance and billing details
• Information provided when you book appointments, fill forms, or receive treatment

How we use it

Your information is used to:

• Provide physiotherapy and related healthcare services
• Communicate about appointments, care plans, and follow-ups
• Process payments and submit insurance claims
• Meet professional, regulatory and legal obligations

We do not sell or share your information for marketing purposes.

Your rights

You have rights regarding your personal information, including:

• Accessing your personal records
• Requesting corrections to inaccurate information
• Withdrawing consent for certain uses where permitted by law

Online privacy

Our website collects limited technical data (for example, page visits and basic analytics) to improve user experience. If you contact us online, the information you provide will be used only to respond to your inquiry and manage your request.

Questions or concerns